To receive and consider the Performance Reports for those Service areas within the remit of the Committee.
Link to the Performance Report:
https://sway.office.com/XivRETVhVAJB7hDA
Minutes:
· Performance Report Quarter 2, 2020-21
Issues Discussed:
· This is part of the new arrangements to allow scrutiny to comment on performance reports.
· Report provides a summary of achievements during the pandemic as well as meeting the objectives of the Corporate Improvement Plan and Public Accountability Measures.
· Key elements in response to the pandemic outlined for the committee e.g. homelessness, track and trace, shielding calls, grants to businesses, order and collect library service, business survey. The Council's response to the flooding in August 2020 was detailed in the report.
· The Corporate Improvement Plan includes the Council's Strategic Equality Objectives. Nearly 45% of data has not been able to be collected either as it is annual information or due to the disruption due to the pandemic. 34% of the Corporate Improvement Plan measures and 24% of the Public Accountability Measures have met their target which is a slight reduction on quarter 2 of 2019-20 which shows that despite the pandemic the Council's performance is similar to the previous year in spite of the additional requirements caused by the pandemic.
· Questions:
Complaints and Compliments – complaints have increased in the current quarter (60 to 90). What work has been undertaken to understand the cause of this increase. |
Details of the specific analysis of the types of complaints can be made available and how the Council is responding to any patterns in the data. There is no pattern to the complaints. In addition, the position for quarter 2, 2020-21 is better than for quarter 2, 2019-20. |
Homelessness – the Committee was previously advised that all homeless people who wanted accommodation had been provided with accommodation. What is the current position and what is the current plan during the firebreak. Good news that residual waste has gone down and recycling increased. Is there any indication as to why this is the case. |
Homelessness – in terms of those who could be accommodated, they were accommodated. There were a few who did not accept the offer of accommodation made. The regular homelessness update was made available to Members during the meeting. · Live homelessness cases (beginning of October) – 320 · Numbers of homeless households in temporary accommodation – 110 (excluding bed and breakfast) · Number of households in bed and breakfast – 15 · Numbers of new properties identified to boost accommodation – 82. · Number of known rough sleepers - 5
Waste and Recycling – there was less access to the HWRCs (Household Waste Recycling Centres) during the lockdown which may have contributed to an increase in recycling but there could be a number of other factors as well. The Director of Economy and Environment suggested asking the waste team their view as to why there had been an increase in recycling. |
Track and Trace – it is widely recognised that only 92% of the Covid tests are accurate with 8% being inaccurate. What is being done to retest individuals who show no symptoms. |
When there is mass testing there is an issue of false-positives. The Council is aware of the potential for false-positive tests in cases such as care homes. However if a person is symptomatic positive the tests results are very accurate. It is the cases of asympomatic cases where retesting is required. |
Public Accountability Measures – the narrative acknowledges that it has been difficult to collect data. Is the Council doing better or worse in terms of public service delivery than last year. |
Public Accountability Measures are measured at different times of the year, dependent on the measure. The national figures are not published until the end of the year for the previous. The Council is more or less where it is expected to be (24% rather than 27%) in terms of performance for the year, so there are no current concerns regarding performance. |
Why does the Council still have a number of rough sleepers |
Some of these individuals are hard to reach or do not want to accept the accommodation being offered. The Council will provide accommodation to those who want it, but there are some who have declined that support. |
Complaints – how quickly are they resolved and how much resource is committed to closing complaints. Should this information be included in the report together with timescales. |
Capturing the outcome is important but this information can be provided to Members. |
Outcomes:
· Noted.
Supporting documents: