Agenda item

Question from: County Councillor Matthew Dorrance Subject: National Survey results

 

Question From:

County Councillor Matthew Dorrance

Subject:

National Survey results

Question To:

County Councillor Rosemarie Harris

Leader

 

Question:

 

The National Survey results, published today [14 July, 2020], shows that just 34% of people in Powys agree that the Council provides high quality services compared to a Welsh national average of 47%.

 

Will the Leader of the Council provide a detailed response to the findings of the survey?

 

Minutes:

Response by the Portfolio Holder:

 

The National Survey for Wales is one important resource for us in terms of understanding how we can improve the delivery of public services in Powys. Hearing the views of people across the county will help us to understand what we need to focus on to make Powys a better place for our residents, and to attract visitors and others to live and work here.

 

In Powys whilst 36% disagreed that as a council we provide high quality services, 34% of respondents agreed that Powys County Council provides high quality services, and 29% neither agreed nor disagreed.

 

We also conduct our own surveys locally and I provide some examples of the results below:

 

Q1 Satisfaction levels (Web services – Waste management)

Fly tipping – 67%

New bin, bag, box – 96%

CVT Permits – 83%

Missed collections – 73%

Bulky Waste Collections – 88%

 

Social Care Client Surveys – 18/19 *

Adults - I am happy with the care and support I have had.                           

  • Yes - 60%
  • Sometimes - 24%
  • No – 14%
  • Don't know - 2%

Carers - I am happy with the support I have had

  • Yes – 43%
  • Sometimes – 36%
  • No - 21%
  • Don’t know – 0%

Children - I am happy with the care and support I have had

  • Yes – 50%
  • Sometimes – 42%
  • No – 0%
  • Don't know – 8%

Parents - I have been actively involved in all decisions about how my child’s/children’s care and support was provided

  • Yes – 85%
  • Sometimes -  15%
  • No - 0%
  • Don't know – 0%

(* Care should be taken with the Carers, Parents and Children results as these generated relatively small numbers of respondents. All questions were worded on instruction from Welsh Government.)

 

Library User Survey for Children and young people aged 11 - 16 years - 2019

Please give your library a score out of 10 (1 is very bad and 10 is very good) –

(No one scored 1 – 6)

  • 7 – 9%
  • 8 – 9%
  • 9 – 28%
  • 10 – 44%

Library User Survey for children and young people aged 7 – 11 years - 2019

Please give your library a score out of 10 (1 is very bad and 10 is very good) –

(No one scored 1 – 4)

  • 5 – 2%
  • 6 – 0%
  • 7 – 2%
  • 8 – 2%
  • 9 – 20%
  • 10 – 74%

Future of Library Service Engagement – 2019

This was looking at future models for the library service. While it did not particularly look at satisfaction, there was a lot of support for the library service in general.

 

Registration Service Customer Survey 2019/2020

Overall, how would you rate the service you received?

  • Very Satisfied -  94 %
  • Fairly Satisfied -  0%
  • Fairly Dissatisfied -  0%
  • Very Dissatisfied -  6%

 

Our Performance Management and Quality Assurance Framework (attached) utilises a quarterly reporting cycle which is key to managing our performance and enabling continuous review and improvement.  As part of our learning, we utilise the quality assurance submissions to inform future improvements.

 

We have improved communications and have had positive feedback from this as well as an increase in our compliments to services, at quarter one this stood at 122 compared with 37 for the same period in 2019.  We understand that the needs of the residents are important, that is why we are using intelligence for effective decision-making.

 

Supporting documents: