Question from: County Councillor Gareth Ratcliffe Subject: Support for Residents
Due to covid19 we are seeing loss of jobs and also an increase in council tax demands and rent arrears. This is in its self driving up worry and affecting mental health of residents and families. In light of this we need clear advice for residents, so what advice and support can the council provide to support residents through these difficult times.
Response by the Portfolio Holder:
We understand the stresses that can be brought on by financial worries. The Powys Mental Health Information service can support people with accessing the right information, advice and support through a variety of means.
A telephone support line Monday to Friday 9am to
5pm. The number is 01686 628 300.
There are a number of third
sector agencies that support people with Mental Health
It should be recognised though that the scope and funding of all schemes and any emergency changes to them to support residents through the pandemic are constrained by Welsh Government or UK Government funding and policy decisions. Accepting that limitation, we do though as Council look to ensure we support and help the customer where we are able. So, we have created a more joined-up approach to our benefit and grant administration to make it easier for a customer person to apply and contact and have mechanisms in place through that to maximise eligibility for them.
Powys Council is one of the few Local Authorities in Wales to invest and retain its own money advice and support team that provides free to Powys residents, income maximisation, budgeting & fuel support and qualified debt support either by phone or online or by visit to those residents that need help the most. The team’s approach is quite unique in its holistic support that it provides. Each year the team sees approx. 500 residents and make income gains for them totalling between £1.5m and £2m each year. Also when we are aware of local companies going into administration, we offer the team to the employer to come in and discuss with employees in group or confidential one to one sessions options around money and debt. Through this key work the team is helping Powys achieve its Vision 2025 objectives to support local residents and communities.
I have been advised by the team that there has not yet been a significant increase in referrals as result of the pandemic as of yet but I would accept that ... view the full minutes text for item 1.