Venue: By Zoom. View directions
Contact: Wyn Richards, Scrutiny Manager and Head of Democratic Services Email: wyn.richards@powys.gov.uk
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Apologies To receive apologies for absence. Minutes: Apologies for absence were received from County Councillors J Wilkinson, P Pritchard and L Skilton. |
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Disclosures of Interest To receive any disclosures of interests by Members relating to items to be considered at the meeting. Minutes: There were no disclosures of interest by Members relating to items to be considered at the meeting |
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Declaration of Party Whips To receive disclosures of prohibited party whips which a Member has been given in relation to the meeting in accordance with Section 78(3) of the Local Government Measure 2011.
(NB: Members are reminded that under Section 78 Members having been given a prohibited party whip cannot vote on a matter before the Committee.) Minutes: The Committee did not receive any disclosures of prohibited party whips which a Member has been given in relation to the meeting in accordance with Section 78(3) of the Local Government Measure 2011. |
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Digital Strategy 2021 - 2025 PDF 1 MB To scrutinise the draft Digital Strategy 2021 – 2025. Minutes: · Digital Strategy 2021 - 2025
Issues Discussed: · The main focus is around customer centred digital solutions. Some of the key themes have been getting access to information including grants, working with partners and whilst prioritising digital first, not closing any other forms of communication with customers. · There are five main themes to the strategy (Digital Workforce; Digital Infrastructure and systems; Customer Centred Digital Solutions; Information excellence; Digital Places). · Customer Centred Digital Solutions update – Covid-19 responses, including Track, Trace and Protect, Welfare Calls to Vulnerable Customers, Welsh Government Food Parcels, Order and Collect (Library Books), Lateral Flow testing. · Work completed from December 2019 to date – "Report it" – Highways; Council tax and business rates; Waste – Household, Trade, Garden Waste; Citizen Panel; Fly-Tipping; Flying start applications. · An accessibility survey was undertaken for deaf and hard of hearing customers in October 2020 which has informed the approach to the new omni channel system and ways of communicating across multiple channels.
· Questions:
· Digital Workforce element not progressed as quickly as anticipated. 200 online training courses have been started and research has been undertaken regarding the barriers to digital for older people to inform the next stages of implementation.
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Scrutiny Work Programme To note that future meetings of the Committee are scheduled as follows.
Minutes: The Committee noted that future meetings were scheduled as follows:
Issues raised: Housing Report which has been delayed. HOWPS – this will be considered by the Working Group. County Farms. There will need to be a discussion at Co-ordinating Committee regarding the outstanding items which the Committee is yet to consider. |