Internal Dispute Resolution Procedure [IDRP] Update [Standing Item]
Minutes:
The Pension Fund Manager advised that there had been one complaint due to an error in the estimate provided to a member. He had gained assurances from the Pension Administration Manager that procedures were in place to ensure that such an error would not occur again. He advised that this was a recordable breach and the Board agreed that it was not reportable.
The Board noted that this had occurred when staffing levels were at 66%. It highlighted the fact that Pension Administration had to be properly resourced to mitigate risks and breaches of the law occurring.
It was agreed that the Chair could alter the order of the agenda.
Internal Dispute Resolution Procedure [IDRP] Update [Standing Item]